Website and social media privacy statement

Allevia Hospitals is committed to protecting your privacy. This website privacy statement explains how we collect, use, store and disclose personal information when you visit or interact with this website or other Allevia Hospitals websites.

We handle personal information in accordance with the Privacy Act 2020. If you provide health information to us through this website, for example through an online booking form or other health-related enquiry, we will also handle that information in accordance with the Health Information Privacy Code 2020, please see our Patient Privacy statement.

Personal information means information about an identifiable individual. Health information is a type of personal information and includes information about an individual’s health, disability, or the health services provided to them.

This statement does not limit or exclude any rights you have under the Privacy Act 2020 or the Health Information Privacy Code 2020.

This statement applies to personal information collected through this website and other Allevia Hospitals social media platforms, including when you browse our websites, complete an online form, subscribe to updates, apply for a role, use an online booking function, or interact with us through our social media pages.

It is not intended to describe all of the ways we collect and use information in providing healthcare or other services outside the website. If we collect health information from you in another context, the separate patient privacy statement applies.

We may update this statement from time to time. When we do, we will publish the updated version on our website.

The information we collect depends on how you use the website and may include:

1. Contact details and other information you provide when you complete an enquiry form, subscribe to updates, or communicate with us through the website.
2. Information you provide if you apply for a role with us through the website, such as your employment history, qualifications, and referee details.
3. Information you provide if you use an online booking function or submit a health-related enquiry through the website. This may include health information.
4. Technical and usage information generated through your use of the website, such as IP address, browser type, pages viewed, dates and times of access, and referring website details.

We collect information directly from you when you:

1. browse or use this website;
2. submit an online enquiry, request information, or subscribe to updates;
3. use an online booking function or submit a health-related enquiry;
4. apply for employment through the website; or
5. interact with us through our social media pages.

We collect personal information only for lawful purposes connected with our functions and activities, and only where it is reasonably necessary. We use information collected through the website for purposes such as responding to enquiries, managing subscriptions, processing recruitment applications, enabling online booking or other website functions, improving the website, maintaining security, and communicating with you where you have asked us to do so or would reasonably expect us to.

When we collect personal information directly from you through the website, we will take reasonable steps to tell you why we are collecting it, who will receive it, whether you are required to provide it, and what may happen if you do not. In most cases, providing website information is voluntary. However, if you choose not to provide requested information, we may be unable to respond to your enquiry, provide a requested service, process a job application, or enable a website function.

1. to respond to your enquiries or requests;
2. to provide updates, newsletters, or other information you have asked to receive;
3. to process employment applications submitted through the website;
4. to enable online booking or other website services;
5. to administer, protect, and improve the website and our systems;
6. to investigate and respond to complaints or security issues; and
7. to meet our legal and regulatory obligations.

We may disclose personal information collected through the website where this is authorised or required by law, or where you have authorised us to do so, including to:

1. service providers who support our website, IT systems, hosting, analytics, communications, recruitment, or online booking functions;
2. our professional advisers where needed;
3. law enforcement, regulators, or other third parties where required or authorised by law;
4. other parties where you have authorised the disclosure; and
5. other parties where disclosure is necessary to protect our rights, property, systems, staff, users, or the public.

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, disclosure, or other misuse. These steps include administrative, technical, and physical safeguards, and contractual or other controls where we use third-party service providers.

Personal information collected through the website may be held by or on behalf of Allevia Hospitals in New Zealand and may also be stored using cloud or other technology service providers who support our website and related systems.

If we disclose personal information to an overseas agency or store it outside New Zealand, we will do so in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.

We keep personal information only for as long as it is required for a lawful purpose, and then securely delete or de-identify it where appropriate.

We may collect technical and usage information through analytics tools and similar technologies to understand how our websites are used, maintain security, and improve website performance and content.

This information may include:

• IP addresses (which are masked).
• Search terms used.
• Pages accessed from the Website, clicks on links, or engagement with content.
• Dates and times at which the Website is accessed.
• The referring site (if any) through which the Website is accessed.
• Operating systems (e.g. Windows, Mac OS X) used to access the Website.
• Web browsers used (e.g. Microsoft Internet Explorer or Edge, Google Chrome or Apple Safari).

Analytics information may be aggregated or masked where possible, but some technical data, such as an IP address, may still be personal information. We use this information in accordance with applicable privacy law. Analytics will also respect any “do not track” settings on user’s web browsers.

The Allevia Hospitals website may contain links to third-party websites that we do not control. If you follow a link to a third-party website, that website’s privacy practices will apply to any personal information you provide or that is collected through your use of that site. We encourage you to review the privacy statement of any third-party website you visit.

We may use cookies and similar technologies, including analytics tools and third-party technologies such as pixels, to support website functionality, remember your preferences, understand how our website is used, maintain security, improve website performance and content, measure the effectiveness of communications, and, where applicable, support relevant advertising and marketing. These technologies may collect information about how users interact with the website, such as pages visited, links clicked, navigation pathways, and general engagement with content.

You can manage or disable cookies through your browser settings, although some website features may not work properly if you do so.

If you interact with us through social media platforms like Facebook, Instagram, LinkedIn and YouTube, for example, by posting on our Facebook page or liking our posts, we may receive information about you from the relevant platform or from your interactions with our content. This is collected and used in accordance with this statement where applicable, and is also subject to the privacy settings, terms, and privacy policies of the relevant platform.

If we collect personal information about you from another source rather than directly from you, we will take reasonable steps to provide any notice required by law, unless an exception applies.

You may request access to the personal information we hold about you and ask us to correct it. If you want to do so, or if you have any questions about this statement, please contact our Privacy Officer at [email protected]. 

We take reasonable steps to ensure the personal information we use or disclose is accurate, up to date, complete, relevant, and not misleading. If we do not make a correction you have requested, you may ask us to attach a statement of correction where the law allows.

If you have a privacy question or complaint, please contact our Privacy Officer using the contact details below.

We aim to acknowledge or respond to your complaint within one week. Most complaints will be investigated and responded to within 30 days. If more information is needed or the matter is complex, we will let you know and keep you updated on the timeframe.

If you are not satisfied with our response, or you consider that we may have breached the Act, you may make a complaint to the Office of the Privacy Commissioner. Office of the Privacy Commissioner | Home

You can contact Allevia Hospitals’ Privacy Officer by email at [email protected].

Last Updated: May 2026